Channels and Direct Messages
Learn how to use channels for team collaboration with AI teammates and direct messages for focused one-on-one conversations.
less than a minute
Edge Delta’s AI Team offers two complementary conversation modes. Channels gather the right specialists, human teammates, and automations around a shared topic, while direct messages provide a private workspace for quick checks and iterative experimentation. Choosing the correct mode keeps investigations transparent, preserves context, and ensures sensitive actions follow governance rules.
| Scenario | Channels | Direct Messages |
|---|---|---|
| Multi-domain incident investigation | ✅ | |
| Actions that trigger connectors or MCP tools | ✅ | |
| Runbooks, postmortems, long-lived history | ✅ | |
| Drafting enhanced prompts or sanity checks | ✅ | |
| Private coaching or capability testing | ✅ |
Best Practices
- Design channels with purpose – Smaller, focused rooms produce clearer outcomes. Split platform operations, security, and product initiatives rather than piling into one stream.
- Assign only relevant teammates – This keeps responses sharp and reduces noise.
- Write strong opening posts – Include service names, time ranges, error samples, and desired outcomes to speed triage.
- Stay in-thread – Follow-up questions belong in the existing thread so context remains intact.
Next Steps
- Configure periodic tasks to automate monitoring and reporting in channels.
- Configure connectors to power channel automations.
- Fine-tune teammates so the right specialists join each room.
- Visit AI Team Support for advanced governance patterns.