PagerDuty Connector
Configure the PagerDuty connector to enable AI Team members to manage incidents, query on-call schedules, and coordinate incident response.
4 minute read
Overview
The PagerDuty connector enables AI Team members to interact with your PagerDuty account for incident management and on-call coordination. By connecting PagerDuty to AI Team, AI teammates can query incidents, check on-call schedules, manage services and teams, and help coordinate incident response.
The connector provides access to incidents, services, teams, schedules, escalation policies, and users, allowing AI teammates to help with incident investigation, on-call management, and response coordination.
Add the PagerDuty Connector
To add the PagerDuty connector, you obtain a REST API token from PagerDuty and configure it in Edge Delta.
Prerequisites
Before configuring the connector, ensure you have:
- PagerDuty account with appropriate permissions
- Ability to create API tokens in PagerDuty
Configuration Steps
For detailed setup instructions including webhook configuration, see the PagerDuty Integration Guide.
General Options

PagerDuty Token
REST API token for authenticating with PagerDuty. To create an API token, click your profile image and select My Profile → User Settings tab → Create API User Token.
Recommended: Create a dedicated PagerDuty user for AI Team to track actions performed by AI teammates.
Format: REST API token string
Webhook URL
URL for receiving PagerDuty events in Edge Delta. Copy this URL and configure it as a webhook in PagerDuty to receive incident notifications and updates.
Optional: Webhooks are not required for AI teammates to query PagerDuty data, but enable real-time incident notifications.
Tools

list_incidents
List incidents with optional filtering.
get_incident
Get details of a specific incident.
create_incident
Create a new incident.
manage_incidents
Manage one or more incidents by changing status, urgency, assignment, or escalation level.
add_responders
Add responders to an incident.
add_note_to_incident
Add a note to an incident.
list_services
List all services with optional filtering.
get_service
Get details for a specific service.
create_service
Create a new service.
update_service
Update an existing service.
list_teams
List teams based on query parameters.
get_team
Get details of a specific team.
list_team_members
List members of a team.
create_team
Create a new team.
update_team
Update a team.
delete_team
Delete a team.
add_team_member
Add a user to a team.
remove_team_member
Remove a user from a team.
get_user_data
Get the current user’s data including name, role, ID, and teams.
list_users
List users with optional filtering by name and team IDs.
list_schedules
List schedules with optional filtering.
get_schedule
Get details of a specific schedule.
list_schedule_users
List users in a schedule.
create_schedule_override
Create an override for a schedule.
list_oncalls
List on-call schedules with optional filtering.
list_escalation_policies
List escalation policies with optional filtering.
get_escalation_policy
Get details of a specific escalation policy.
How to Use the PagerDuty Connector
The PagerDuty connector integrates with AI Team, enabling AI teammates to manage incidents and coordinate response based on natural language queries. Once configured, AI teammates can query incident status, check on-call schedules, and help manage incident response.
Use Case: Incident Investigation
AI teammates can help investigate incidents by retrieving incident details, analyzing context, and checking related information. For example, when asked about a specific incident, the AI can retrieve incident details, check who’s assigned, review incident notes and timeline, and identify related incidents or services.
Use Case: On-Call Management
AI teammates can help manage on-call schedules and rotations. When asked about on-call status, the AI can check who’s currently on-call for specific services, review upcoming schedule changes, list escalation policies, and help plan schedule overrides.
Use Case: Incident Response
AI teammates can help coordinate incident response by managing incident status, adding notes with investigation findings, assigning responders, and updating incident urgency based on impact.
Troubleshooting
Authentication errors: Verify your PagerDuty API token is correct and hasn’t expired. Check that the token has appropriate permissions for the operations you need.
Permission errors: Some operations require additional permissions. Verify your API token has write access if you need to create or update incidents, services, or teams.
Webhook not receiving events: Verify the webhook URL is correctly configured in PagerDuty. Check that the webhook is enabled and subscribed to the appropriate event types.
Next Steps
- Complete PagerDuty Integration Setup for webhook configuration
- Learn about creating custom teammates that can use this connector
- Explore other connectors to integrate additional tools
For additional help, visit AI Team Support.