Send Monitor Events to AI Team Channels

Configure monitors to post events directly to AI Team channels for collaborative triage and AI-assisted investigation.

  3 minute read  

Overview

You can send monitor events directly to an AI Team channel. When the monitor fires, it creates a new thread in the channel, allowing your team and AI teammates to collaboratively investigate the issue.

Channels provide a shared workspace where specialists, custom teammates, and humans can analyze alerts together. Thread history, summaries, and resolutions remain searchable for future audits.

How threads begin in channels

Threads in AI Team channels can be initiated through:

  • Direct chat: Team members start a thread to ask a question or share an update
  • Monitor events: Monitors post alerts directly to channels (described in this guide)
  • Workflow triggers: Workflows can post messages to channels as part of automated processes

For complex automation scenarios involving conditional logic, data transformation, or multi-step responses, use a workflow instead of posting directly to a channel.

Configure the monitor

To send monitor events to a channel:

  1. Open an existing monitor or create a new one
  2. In the Notifications section, type @ to open autocomplete
  3. Select the channel from the list (channels appear with a # prefix)
  4. Save the monitor

When the monitor changes state, it creates a new thread in the channel with the alert details.

Conditional channel notifications

Use conditional formatting to post to channels only for specific monitor states:

Post on alert only

{{#is_alert}}
@channel-alerts
{{/is_alert}}

Post to different channels by severity

{{#is_alert}}
@channel-critical-alerts
{{/is_alert}}

{{#is_warning}}
@channel-warnings
{{/is_warning}}

Route by service

{{#is_alert}}
  {{#is_exact_match "service.name" "payment-api,checkout-api"}}
@channel-payments-ops
  {{/is_exact_match}}

  {{^is_exact_match "service.name" "payment-api,checkout-api"}}
@channel-alerts
  {{/is_exact_match}}
{{/is_alert}}

What happens when a monitor posts to a channel

When a monitor fires and posts to a channel:

  1. A new thread is created with the alert details
  2. OnCall AI evaluates the context and assigns appropriate teammates
  3. Teammates collaborate in the thread, sharing analysis and recommendations
  4. The thread remains open for human review and additional investigation
  5. Mark the thread as resolved once the issue is addressed

The thread includes:

  • Monitor name and alert summary
  • Evaluated metric values and thresholds
  • Group-by attributes (service name, namespace, etc.)
  • Links to relevant dashboards and metrics

Combining channels with other notifications

You can post to channels alongside other notification recipients:

{{#is_alert}}
Alert detected for {{service.name}} in {{ed.tag}}

@channel-alerts
@slack-ops-channel
@oncall@team.com
{{/is_alert}}

This configuration posts to the AI Team channel for collaborative investigation while also sending notifications to external Slack channels and email.

Channels vs workflows

Choose the right approach based on your needs:

Use caseChannelWorkflow
Simple alert routing with AI triage✅
Collaborative human + AI investigation✅
Conditional logic and branching✅
Data transformation before notification✅
Multi-step automated responses✅
Posting to external systems (Slack, email)✅

For automated processing that requires logic, use a workflow. For collaborative investigation where humans and AI teammates work together, post directly to a channel.