Specialized Teammates

Overview

Edge Delta’s AI Team includes out-of-the-box specialized teammates, each with deep expertise in specific domains. These teammates are ready to use immediately and integrate seamlessly with your Telemetry Pipelines and connected tools.

Each specialized teammate has a distinct skill set and access to domain-specific tools that enable them to perform their role effectively.

OnCall AI

OnCall AI is the intelligent orchestrator at the heart of Edge Delta’s AI Team. It serves as your primary interface for interacting with the platform, routing requests to the most appropriate specialized teammates, coordinating multi-teammate workflows, and synthesizing responses into clear, actionable summaries. OnCall AI functions differently from other teammates in the AI Team. While specialized teammates have deep expertise in specific domains (observability, security, infrastructure, etc.), OnCall AI’s role is to:

1. Serve as First Point of Contact: Act as the main interface for customers, prospects, and internal teams seeking information about Edge Delta’s observability and telemetry platform
2. Intelligent Request Routing: Analyze incoming questions and route them to the most appropriate specialized teammate
3. Coordinate Multi-Teammate Workflows: Manage complex requests requiring input from multiple teammates
4. Synthesize and Summarize: Provide clear summaries of specialized teammate responses, making complex technical information accessible
5. Provide Platform Guidance: Offer direct answers for general platform questions, feature explanations, and initial technical guidance

Specialized Teammate Comparison Matrix

This matrix shows recommended connector assignments for each specialized teammate to enable their core capabilities:

How to Access Specialized Teammates

Through OnCall AI

1. Chat with OnCall AI
2. Ask your question—OnCall AI will route to the appropriate specialized teammate
3. Receive orchestrated, summarized responses

In Channels

1. Create or open a channel
2. Add specialized teammates to the channel via Channel Settings
3. Post questions in the channel—relevant specialized teammates will respond

Direct Message

1. Navigate to the Chat tab
2. Find the teammate in the Direct Messages section
3. Click the teammate’s name
4. Start a conversation

Configure Specialized Teammates

While specialized teammates come pre-configured with sensible defaults, you can customize their behavior to match your team’s workflows:

1. Navigate to the Teammates tab in AI Team
2. Click the kebab icon (⋮) on the specialized teammate tile you want to customize (e.g., SRE, Security Engineer)

3. Select Configure
4. Modify the configuration as needed

• System Prompt: Refine the teammate’s behavior, priorities, and communication style
• Model Selection: Choose between GPT-4o, GPT-4o-mini, or Claude variants based on response quality needs
• Periodic Tasks: Schedule automated checks or reports the teammate should perform
• Connectors: Add or remove connectors to control what data sources the teammate can access

5. Click Save to apply changes

Note: Changes to specialized teammates affect all users in your organization. Consider the broader impact before modifying default behaviors.

Next Steps

• Learn how to create custom teammates with specialized roles
• Explore connectors to enable specialized teammate capabilities
• Understand channels for multi-teammate workflows

For additional help with specialized teammates, visit AI Team Support.